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How to place an order?

There are a few ways to place an order:

Using our online shop 

The easiest way to get a home delivery of organic produce is to place your order online. Please note that there is no minimum order. You can also choose to have a standard delivery every week to save yourself the hassle of placing an order or you can change your order as you like. The online shop is updated every Sunday, so Sunday and Monday are the best days to place your order. If you subscribe to our newsletter you will be sent an email reminder to place an order, as well as information about events, new produce and our raw food classes.

Alternative ordering options

If ordering online doesn’t suit you, you can call the shop and place your order over the phone or alternatively fill out an order form and fax or email it to us. Please call us to discuss these options.

When do you deliver and what’s the latest I can place an order?

We pack and deliver orders weekly on a Tuesday. When there is a public holiday on a Monday in Victoria, New South Wales or the ACT, deliveries get postponed till Wednesday. Your order needs to be placed by 9pm on the Monday night before a Tuesday delivery. When there is a Monday public holiday, delivery will be postponed till the next Wednesday and your order needs to be placed by 9pm on Tuesday night prior.

How much does a delivery cost?

Delivery for most Canberra postcodes starts at $5.80 and $8 for Queanbeyan. For areas outside of Canberra the price varies as we use an external courier to deliver your orders. The Cooma region starts at $10 and South Coast areas start at $27. We will give you an exact costing for delivery at the time of ordering or you can call the shop.

When will my delivery arrive?

Canberra and Queanbeyan deliveries arrive on Tuesday night between 6-9pm. Most other deliveries by external courier arrive on same day with the exception of South Coast and Thredbo deliveries which arrive the next day.

Do I need to be home to receive my order?

You don’t need to be home to receive your order, but please include any special delivery instructions at the checkout so we can leave it in a safe place. We suggest that you unpack and store correctly as soon as possible to maintain the high level of freshness. Unfortunately, Organic Energy cannot be responsible for any order left unattended after delivery.

I live outside of Canberra, can I get a home delivery?

We deliver to all postcodes within the ACT as well and the surrounding regions including Queanbeyan, Cooma, Jindabyne, Thredbo, Hall and South Coast (please note we use an external courier for regions outside of Canberra and Queanbeyan).

Is there are minimum order?

There is no minimum order.

Can you include products from Mountain Creek in my delivery?

Only when ordering over the phone or when using the online order form.